This policy covers our use of personal information that we collect when you use this web site. From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services may include newsletters and competitions. By entering your details in the fields requested, you enable us and our service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information we will act in accordance with the UK Data Protection Act 1998 and aim to meet current Internet best practice.

What Information is Collected?

On certain pages of this web site, we may ask you to submit information about yourself such as your name, email address, postcode and telephone number. This information is stored in a database and only used for the purpose of its submission unless otherwise stated.This site also uses a tool that collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines. We collect two types of data Personal data you give us and personal data we collect when you use our services.

1) Information you give us
“Personal Data” includes your name, physical address, e-mail address(es), telephone numbers and other similar information that you provide to us by filling in forms on digital channels: our site http://www.festivalleisurepark.co.uk (our site) . This includes information provided at the time of registering to use our site, subscribing to our services, posting material or requesting further services. We may also ask you for your Personal Data when you enter a competition or promotion sponsored by us, and when you report a problem with our site. In addition, we may collect and process information provided by you on publicly accessible areas of third party sites. We do not sell your Personal Data.

2) Information we collect from you when you use our services
When you use our services, we may collect information about the services you use and how you use them. This information includes:
Geolocation Data – When you use a smart phone or other mobile device to access our services provided to you via our website we may collect information about your physical location (if you have engaged this function on your smart phone, tablet or other electronic device).
Device and Website Use Information – When you use a computer, tablet, smart phone or other device to access our websites or services via our online properties, we may collect information about the device and how you use it.

This information may include the type of device, your operating system, your browser (for example, whether you used Internet Explorer, Firefox, Safari, Chrome or another browser), your internet service provider, your domain name, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, the date and time of those requests, and the subject of the ads you click or scroll over. To collect this information, we use cookies, web beacons and similar technologies.  (More information is provided about this below.)

Where is your information stored?

All Personal Data you provide to us is stored on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our digital channels; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorised loss or access.

Cookies

For information about what cookies are and how we use them please see our Cookie Policy.

Who Collects this Information?

Key Lime PR & Marketing collects this information on behalf of the Basildon Festival Leisure Park. Key Lime PR & Marketing are located in Billericay, CM12 9AB.

How Will This Information Be Used?

The information will be used to allow us to respond to your queries. It will also be used to gather broad demographic information about users of the site. We may use it for marketing purposes, to send you details of special offers, promotions and services. We may send you a periodic newsletter. We may use the information to improve our web site, and to customise the web site based on your demographics.

What Communication Can You Expect From Us?

We may use your contact details (email address and/or home address) to send you a periodic newsletter, and information concerning special offers, promotions and services. (See further down the page for details on how to opt out of any mailings).

With Whom May The Information Be Shared?

Service Providers. We may share information we collect about you with third parties who provide services on our behalf to help with our business activities (e.g., payment processing, data storage). We may also share your information with service providers that help us market our products or services to you and to tailor and deliver advertisements to you.

Disclosure for Legal Reasons. We may disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with the law, including valid legal requests from private parties, law enforcement, or other government agencies (e.g., subpoena, summons, or court order).

Change of Ownership. If Festival Leisure Park is involved in a merger, acquisition, dissolution, or sale of all or a portion of its assets, we reserve the right to transfer your personal information. You will be notified via email and/or a prominent notice on our website of any change in ownership and choices you may have regarding your personal information.

What Security Procedures Are In Place To Protect The Information Collected?

We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.

Opt-Out Procedure

You may choose to modify or delete your personal information at any time. Additionally, you may choose to opt out of all further mailings.

To change or delete your information, send us an email, with subject “Change Info” to this address: [email protected]. To opt out of mailing system please click the ‘Unsubscribe’ button at the bottom of the email.

Children’s Privacy

Where people under the age of 18 use our services, if the user’s age has been provided it is used to assure products that are inappropriate for those under 18 are not promoted to the customer.  Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide child-friendly Internet environments.

Accessing Your Information

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected (We charge £10 for information requests). Please address requests to: Basildon Festival Leisure Park, Basildon, Essex, SS14 3WB.

Standard Competition Terms & Conditions

Our website often hosts online competitions where we may ask for personal details from you. The following are the standard terms and conditions which apply to all of our competitions. Please not that additional terms and conditions may apply and will be mentioned on the competition page.

1. Open to all entries except those involved in the administration of the competition, employees, agents, resident retailers of the scheme and their employees or family members of Basildon Festival Leisure Park and its promotional partners.
2. Only one entry per person will be accepted.
3. Entrants must be aged 18 years or over.
4. All entrants’ details may be used in promotional activity/materials and the winner(s) may be required to participate in promotional activity related to this competition.
5. The judges’ decision is final and NO CORRESPONDENCE will be entered into.
6. The promoter and creator of these competitions is Festival Leisure Park. The promotion is not sponsored or associated with Facebook.
7. Entry to the competition is deemed as FULL ACCEPTANCE of these Terms & Conditions of entry.
8. Winners will be picked and contacted within 14 days of the closing date. Winners will have 3 days to accept the prize/s or it my result in a void  of the prize
9. Basildon Festival Leisure Park will forward the prize/s to the notified person/s within a further 28 days. The prize may require collection from Festival Leisure Park Basildon.
10. Prizes are non-refundable, non-returnable and non-transferable and there is no cash alternative available. Basildon Festival Leisure Park reserves the right to substitute the prize with a prize of equivalent value if the original is no longer available.
11. Festival Leisure Park reserves the right to withdraw the competition or alter the terms and conditions at any point
12. Winners will be contacted via social media by a comment underneath their original entry. All winner announcements will be final – no discussion will take place
13. . Should any entrant use improper technical means to enter, FLP reserves the right to disqualify
14. Festival Leisure Park accepts no responsibility for misplaced or broken prizes.
15. Error & Omissions Excepted.
16. Further Terms & Conditions may apply.

Modifications of this policy

We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our digital channels to review the current policy. We will use Personal Data in accordance with the privacy policy under which the information was collected. If, however, we are going to use your Personal Data different from that stated at the time of collection, we will notify you via e-mail. You will have a choice as to whether or not you want us to use your Personal Data in this different manner.

Festival Leisure Limited
Privacy policy

1. Introduction

1.1 Festival Leisure Limited is fully committed to safeguarding the privacy of our website visitors and customers.

1.2   This policy applies where we are acting as a data controller with respect to the personal data of website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data. ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1.3 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.4 In this policy, “we”, “us” and “our” refer to Festival Leisure Limited For more information about us, see Section 12.

2. How we use your personal data

2.1 In this Section 2 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c) the legal bases of the processing.

2.2 We may process data about your use of our website and services (“usage data“). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3 We may process your personal account data (“personal account data“). The personal account data may include your name and email address. The source of the personal account data is you or your employer. The personal account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us.

2.4 We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, interests and hobbies and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us.

2.5 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include [your contact details, your card details and the transaction details].] The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.0 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.

3.3 Financial transactions relating to our website and services are or may be handled by our payment services providers, Worldpay & Global Iris. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.4 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. Retaining and deleting personal data

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or purposes.

4.3 We will retain your personal data as follows:

(a) personal data category or categories will be retained for a minimum period of 3 years following our year end accountants, and for a maximum period of 7 years following our year end accountants.

4.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of personal data category will be determined based on average debtor days & last invoice date.

4.5 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments to this Policy

5.1 We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

5.2 We may notify you of changes to this policy by email [or through the private messaging system on our website].

6. Your rights

6.1 In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

6.3 You have the right to request access to your personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

6.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In the UK this will be the Information Commissioner’s Office (ICO).

6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.13 You may exercise any of your rights in relation to your personal data in writing to us at our registered office address.

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that we use

8.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b) status – we use cookies to help us to determine if you are logged into our website;

(c) personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

9. Cookies used by our service providers

9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

10. Managing cookies

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2 Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

11. Our Company Details

11.1 Our website is hosted by Bird Marketing Limited.

11.2 We are registered in England and Wales under registration number 02002955 and our registered office is at FESTIVAL WAY BASILDON, ESSEX

11.3 Our principal place of business is at FESTIVAL WAY BASILDON, ESSEX

11.4 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form

(c) by telephone, on the contact number published on our website from 9am to 5pm; or

(d) by email, using the email address published on our website from 9am to 5pm.

12. Data protection responsible individual

1. 1. Our data protection responsible individual’s contact details are:
   2. The Information Officer
   3. FESTIVAL WAY BASILDON, ESSEX
   4. [email protected]